π Return & Refund Policy
1. No Change of Mind Returns Please choose your products carefully. In accordance with Australian Consumer Law, we do not offer refunds, exchanges, or credits for change of mind, incorrect selection, or if you simply decide you no longer want the product after purchase.
2. Faulty or Damaged Items Refunds or replacements are strictly limited to cases where the product is confirmed to be defective or faulty.
3. Our Mandatory Resolution Process To ensure the best outcome, we follow a structured process for all potential faulty items:
- Step 1: Technical Support & Troubleshooting β You must first contact our support team on 0404 162 451(message only) with your order number and clear photos/videos of the issue. Most issues can be resolved through remote troubleshooting.
- Step 2: Authorized Assessment β If we cannot resolve the issue remotely, we will provide you with a Return Authorization. Please do not send any items back without this authorization.
- Step 3: Formal Inspection β Upon receiving the returned item, our team will conduct a thorough inspection to verify the fault.
4. Full Refund Policy
- If the item is confirmed to be faulty after inspection, we will issue a Full Refund.
- This refund includes the total order amount plus the original shipping cost you paid at the time of purchase.
- Note: If the item is found to be in good working order or damaged due to user error/misuse, a refund will not be granted, and the item will be returned to the customer at their expense.
5. Contact Us For any quality-related inquiries, please reach out to:
- Mobile: 0404 162 451(message only)
- Response Time: We aim to respond to all inquiries within 24 hours.